Privacy Policy

Last Updated: December 28, 2025

Manchester Coffee (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://manchestercoffee.ca or communicate with us via SMS, email, or phone.

1. Information We Collect

We may collect:

Personal Information: Name, phone number, email address, billing/shipping address
Communication Data: SMS, email, and call interactions
Transaction Data: Orders and purchase history
Technical Data: IP address, browser type, cookies, and website usage

2. How We Use Your Information

Your information is used to:

Process orders and provide customer support
Send order updates, promotions, and service messages
Communicate via SMS, MMS, email, or phone (with consent)
Improve our website and marketing efforts
Meet legal and regulatory obligations

3. SMS Messaging (A2P Compliance)

By providing your mobile number, you agree to receive SMS/MMS messages from Manchester Coffee.

Message Frequency: Varies
Message & Data Rates: May apply
Opt-Out: Reply STOP to unsubscribe
Help: Reply HELP or email manchestercoffee@gmail.com
Consent Disclaimer: SMS consent is not required for purchase

4. Data Sharing

We do not sell or rent your personal information.

We may share information with:

Messaging and marketing platforms (e.g., GoHighLevel, SMS providers)
Payment processors and fulfillment partners
Legal authorities when required by law

All partners are required to protect your data.

5. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, or compliance requirements. Data is securely deleted when no longer needed.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your personal information. No system is 100% secure, but we take all reasonable steps to protect your data.

7. Your Rights

You may request to:

Access or correct your information
Withdraw consent for marketing or SMS communications
Delete your personal data (subject to legal obligations)

8. Cookies & Tracking

We may use cookies or similar technologies to improve user experience and analyze site performance. You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children.

10. Policy Updates

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance.

11. Contact Us

📧 Email: manchestercoffee@gmail.com
📞 Phone: 1-519-222-5990
🌐 Website: https://manchestercoffee.ca